Application Managed Support Expertise
ChainSys’ managed support services support virtually every ERP application in the market, and the technology that surrounds it. We help organizations manage Oracle EBS, Oracle Cloud, JDEdwards, PeopleSoft, Primavera, and other oracle applications Our services include application management, application development, and infrastructure operations and management.
With our ERP managed services, your organization will receive:
- Comprehensive and customized services to augment your staff and provide additional functional and technical expertise
- Responsive services 24/7/365: Remote or on-site
- Support from an award-winning global support team of Level 2 and 3 engineers, application specialists, and developers that average 8+ years of experience with Oracle
- Escalation, when required, as we have the ability to bring in expert Level 4 staff
- Help extending the life of stable, customized, and productive applications
- Additional, immediate assistance via our third-party support and consulting teams
E2E Regular AMS models:
- Managed Services including Helpdesk – Diamond model
- Dedicated Support (Onsite/Offshore) – Platinum model
- Hybrid Support – Gold model
- Shared Pool Support- Offshore - Silver model
Flexible AMS models: Crafted models
- Tailor made to customer requirements for Man-Months / Man-Hours
- Ticket based model (for medium - large volumes) for Global / Selective Locations
- Specific Skill Support for E2E Business process / Oracle Modules
