Experience with HealthCare Implementation


Experience with HealthCare Implementation


Client Overview

A Leading Integrated Healthcare Delivery Service Provider in India. The healthcare verticals of the company primarily comprise hospitals, diagnostics, and daycare specialty facilities. The company operates its healthcare delivery services in India, Dubai, Mauritius, and Sri Lanka with 54 healthcare facilities (including projects under development), approximately 10,000 potential beds, and 260 diagnostic centers. In a global study of the 30 most technologically advanced hospitals in the world, its flagship, Memorial Research Institute was ranked No.2, by ‘topmastersinhealthcare.com, and placed ahead of many other outstanding medical institutions in the world.

Project Scope

  • Experience with HealthCare business process Implementation
  • To address ever expanding growth of Business,  rolling out of 20 Hospitals with existing oracle configurations is the major scope of the project.
  • Re-Configuration for five legal entities and 17 locations in Fortis hospitals with Oracle R12 current setup.  
  • Enabling the existing Oracle modules for above entities along with Hospital Based Systems to be Integrated with Oracle EBS Suite.
  • Review existing interfaces, workflows, reports and update as expected for newly configured hospital locations.
  • 3 Iterations (CRP, UAT & Prod)
  • Project Duration: 3 Months.


  • Oracle E-Business R12.1.3
  • Oracle General Ledger, Payable, Receivables, Fixed Assets, Cash Management, Inventory, Purchase, Order Management, iSupplier, iProcurement, Sourcing , Core HRMS and Payroll.

Business Situation

  • Fortis is using Oracle E-Business R12.1.3 in Finance, SCM and HR functions with integration to HIS and attendance system. 
  • This system to be implemented at 23 hospital locations and multiple support office entities and current expansion should have existing hospital operations running as expected including integrated hospital systems.

Key Challenges

  • Continuous expansion of business through acquisitions and mergers.
  • Integrating multiple HIS systems within Oracle EBS.
  • 10 years of historic data lead to data quality challenges.
  • Extensive customization with no proper updated documentation.
  • Financial closure and consolidation on time.
  • Consolidation between multiple currencies 
  • Comply to HIPAA regulations.
  • Triparty communication between patient and insurance companies.


  • Chain Sys data platform accelerated the mergers and acquisitions.
  • Created reconciliation logs between the HIS & Oracle EBS.
  • Data validations added before the data sync.
  • Added complex rules to accommodate the intercompany eliminations.
  • What IF analysis to predict the dividend and profitability for shareholders.
  • Incident volumes reduction with the above said solution.
  • Real-time group-wise AR & AP Report  
  • Consolidated balance sheet Actual Vs Corporate currency level.

Business Process Flow


  • Ontime MEP closure to comply with the Public listing.
  • Flawless integration between HIS and Oracle EBS.
  • Smart Bots helped the testing automation.
  • Achieved scalability of business by having flexible process improvisation using Smart Bots.
  • Better governance of all payments and receipts process .
  • Better Supplier and Company Business Flow.


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